Aqua-prime
Aqua-prime concentrates on the reduction and cancellation of certain water company standing charges.
Many business customers do not question their water charges but in our experience many water companies do not have the resources or correct information to bill correctly, therefore it is usually not immediately apparent whether charges are accurate or not.
Water companies make it very difficult for business customers to query their charges as they usually require highly detailed information and investigation results and appeals developed, submitted and verified by a water industry professional. This is where Cadantis can help you.
Cadantis runs appeals against all UK water companies on behalf of our clients. This service is completely results driven and you only pay if we produce refunds, credit notes or cancellation of charges. For those clients who prefer a fixed fee per site approach we are happy to discuss this concept.
If we are able to determine that there are incorrectly applied charges on your water bill, we will research, develop and submit an appeal against the water company concerned. An appeal typically takes 4 months from start to finish and Cadantis manage the complete process.
Downloadable Forms
The stages of the appeal process are as follows:-
- Letter of authority and service agreement to be signed by customer
- Customer provides copy of water bills and site plans
- Initial visit by a Cadantis water surveyor to overview site
- If incorrect charges are identified an appeal is entered
- The water company will then send their surveyor to confirm our findings
- Result of appeal and if successful, refund cheque and notification of cancellation of future charges
Please see the client portfolio for specific case studies and to read some of our client testimonials.
